Mileage: We Do NOT Charge a Mileage Fee Up to 15 Miles, After 15 Miles the Mileage Rate is $0.50 Per Mile Round Trip. We Use Mobile GPS Navigation suggested fastest route based on traffic, this fee is determined upon arrival and is not included as a service rate with Online Booking, Clients may Google Map our Home Office to determine if there may or not be a traveling fee based on their exact location. Thank You for Understanding.
If Booking a Pet for a Haircut, do NOT click on Bath & Brush Click on FULL GROOM. Based on Appointment Time, your Pet will be given the Groom Service Chosen and Nothing Else. ALL Clients will Pay full price for their service unless a Discount card is in effect. Mileage fee's take effect after 15 Miles from Home Office at $0.50 Per Mile Round Trip From: 921 West University Drive, Mesa AZ
Terms/ Conditions East Valley Pet Groomin'/ East Valley Pet Grooming
This Is a Legal Document, If Client Would Like a Copy Please Print This Page
License and Certification The City of Mesa does not require a business license for home based services. Please Contact Mesa City Hall for All question regarding home based services. Certification; Craig Stepp is the lead Certified groomer, he earned his certification through "Its a Dog's World" pet grooming school.
All Pet Owners MUST Present Proof of Up To Date Vaccinations; Parvo, Kennel Cough & Rabies Before Groom Begins & Legal Adult 18+ Pet Guardian Must Be On Site for Grooming Services.
About Us:
Pet Grooming Takes Place In The Comfort of Your Home, We do NOT groom out doors; grooming out doors will overheat and damage our equipment.
Payment: CASH ONLY, No Refunds No Exceptions. Grooming Rates are an Estimate, NOT A FINAL PRICE. Rates Are Subject to Change if the pet does not meet the description given to East Valley Pet Grooming before groom begins, or if client schedules an appointment for a standard breed and their dog is a Poodle Mix OR Snow Dog, they will be charged the Rate that applies for the correct weight and breed described by the groomer, not the client.
Cancellation Policy: We are privately owned and operated, a family business; Lead Groomer and Assistant. We will not risk infecting Clients with a Cold or Flu, or any other illness. Groomer may cancel appointment at any time if he or she is ill, the client will NOT be charged a Cancellation Fee. We Do NOT Accept E-Mail Cancellations All Clients Must Call (602) 930-7720 in order to Cancel Booked Appointment. East Valley Pet Grooming requires 24 hour advanced notice to change or cancel an appointment. Failure to give 24 hour notice will result in a $50.00 fee that must be paid one Month to the date of the cancelled appointment per pet. Giving advanced notice gives us the opportunity to fill your time slot and rearrange our schedule. No Show, when we arrive for a scheduled appointment and no one is available or client refuses our service a $50.00 cancellation fee per pet will apply and must be paid one month to the date of the cancelled appointment. There will be a $25 late fee applied to the bill for every month that the client does not pay the cancellation fee. Any unpaid charges may result in Collections or Small Claims Court; there is no Minimum owed for small claims. East Valley Pet Grooming will seek and request all expenses, including court costs, and investigations costs that may be involved in collecting any unpaid charges East Valley Pet Grooming Reserves our Right to use an online reverse phone number search "People Search / Background Check" for valid billing information on persons responsible for unpaid charges.
Services Interrupted Services may be interrupted by aggression, anxiety, fear, fleas/tics or any other health conditions. If Service is interrupted due to lack of knowledge, our company advertises that we are In-Home groomers, we advertise that we do not groom in a van or trailer, nor do we groom outside in the heat or rain, the groom will not continue and the client will be charged a cancellation fee; See Cancellation Policy.
We Reserve our Right to refuse service to any persons who is rude, argues, or refuses to seek medical attention for their pet if suggested by groomer.
Maricopa and Pinal Counties Required Pet Vaccinations, Dog Required Vaccination: Bordetella Vaccine (kennel cough) - is given once yearly. Rabies Vaccine - required once every three years after they have completed their puppy series. Puppies receive a rabies vaccine at 16 weeks of age. Distemper and Parvovirus Vaccine (DA2PP) - includes canine distemper virus, adenovirus (hepatitis), parvovirus and Parainfluenza. This vaccine is given once yearly. Cat Required Vaccinations: FVRCP (feline distemper) - yearly. Rabies - every three years after the initial one year series.
Aggression / Anxiety & Fear: We do not groom aggressive pets that require muzzling or tranquilizers, it’s extremely dangerous for both the pet and the groomer to muzzle a pet, muzzled pets become extremely angry and put up a fight. Pet’s may bite, growl or snap if aggressive, under stress or fearful. We do not force grooming on any pet that refuses services by showing signs of aggression, anxiety or fear. We do not groom pets that are fearful of men. We have been brutally attacked by a pet afraid of water and refuse to continue the groom if signs occur. The groom will not continue and the client will be charged full grooming rates, even if the groom is incomplete. If bitten by a pet onsite, even if it’s a small puncture wound, whether it be the pet being groomed or a pet onsite not being groomed, the home owner/pet owner is responsible for all medical bills pertaining to the animal bite. Even a small puncture wound requires anti-biotic.
Fleas & Tics: We do not groom pets with Fleas & Tics, We Don’t want to risk infecting other Clients pets, or our own. If Fleas & Tics are found before bathing begins, we will offer a flea/tic dip for additional cost. If Fleas & Tics are found after the pet has been bathed , we will offer a Flea/Tic dip at the cost of an additional standard bath & flea dip, if offers are refused, the groom will not continue and the client will be charged full grooming rates, even if the groom is incomplete.
Health Condition: We do not groom pets that have infectious / contagious health conditions, broken bones or sprains, fleas, tics or parasites, have not healed from surgical stitches, nor have open wounds, or show signs of pregnancy or illness; diarrhea, vomiting or foaming of the mouth. Mat removal is extremely dangerous. If performing a mat removal, we do not claim liability for cuts, rashes or skin irritation caused by the pets pre existing condition. The groom will not continue if the pet refuses mat removal; see Service Interrupted.
Insurance: Allstate Business Commercial Insurance; Dog Grooming. Our Insurance does not cover cats, we do don't claim any medical or non-medical liability if grooming a cat. Any injury to self or property must be immediately reported to East Valley Pet Grooming in the timeframe prescribed by Arizona law. US Law Animal Bite Liability: The Pet owner is liable for the damages suffered by any person who is bitten by the dog while in a public place or lawfully in a private place, including the property of the owner of the dog, regardless of the former viciousness of the dog or the owner' s knowledge of such viciousness. By booking appointment groomers are on property upon guest invitation and all clients are liable for the damages suffered by any person who is bitten by the dog even in a private home upon requested invite. Our insurance will cover groomers injuries while on the job. Example: Slip and Fall is Covered, Not Animal Bites.
Pet Grooming Rates:
FULL GROOM: Custom Haircut or Shave, Bath, Blow dry, Brush, Nails, Ears, Teeth & Anal Glands Expression (Gland Expression is for Small Dogs Only)...
1-30 lbs. dogs $55 ....... 31+ lbs. dogs $60 ……. Cats $100
Bath Package: Bath, Blow Dry & Brush....... All Sizes Dogs & Cats $40
Additional Charges That Apply:
$10 more per Dog, or Cat with tangles/mats or chunks of shedding hair.
$20 more per Dog (Pomeranians, Chows, Husky’s, German shepherd’s, All Spitz Breeds & Poodles and any other breeds that may be mixed with or have the same hair type as the breeds listed. These Pets Take Twice as Long To Groom than Standard Breeds.)
Extra Services: May Be Purchased in Addition To The Bath Package, If Not Purchasing a Bath Package or Full Groom there is a $20 set fee on top of the service fee.
Nails....................$10 per pet
Brush teeth or ear cleaning ..........$5 per pet
Anal Gland Expression (Dogs Under 30 LBS ONLY) .......... $10 per pet
Hair Dye.....................$10 per Bottle (Additional $20 hr to wait for the dye to set, usually takes at least a minimum of 30-45 minutes depending on how much dye is used and the behavior and style of the pet, This service may only be used with the the Full Groom or Bath Pakage)
Traveling Fee (TF): The TF is not an hourly rate, nor discounted, it is a fair rate. We cannot give a TF Estimate over the phone, we use mobile GPS to get an exact TF, we use the fastest suggested direction based on traffic, Not the shortest. Our address is listed incase Client would like to map quest or Google map, directions, but this may differ from our Mobile GPS system "Google Maps". Thank You
Home Office 921 W. University Dr. Mesa AZ 85201
We Travel Up to 25 Miles, 50 Miles Round Trip from our Home Office.
We Cover the Cost of 15 Miles, 30 Miles Round Trip (30 MRT), therefore we do Not Charge a Traveling Fee Up to 30 MRT. We may accept appointments outside of our radius as long as client pays an additional TF and offers more than one pet to groom.
Outside of the 30 MRT That We cover, we charge $0.50 cents Per Mile Round Trip.
Example: Client lives 16 Miles, 32 MRT from Home Office; Therefore the TF is $1.00.
Example: Client lives 25 Miles, 50 MRT from Home Office; Therefore the TF is $10.00
X. By Booking Appointment Client Agrees That I Have Carefully Read And Agree To Comply With East Valley Pet Groomin' / East Valley Pet Grooming Company Policy, Service Rates, Traveling Fee, Cancellation Fee, Bank Fees & Hourly Rates That May Apply.
X. By Setting/ Booking Appointment Client Agrees That I Will Not Slander or Defame East Valley Pet Groomin' / East Valley Pet Grooming
By Booking Appointment Client Agrees to Our Cancellation Policy & Terms / Condition:
http://petgroomin.webs.com/terms-conditions